fellbet Privacy Policy

fellbet is committed to handling personal data with the care, transparency, and respect it deserves. This Policy applies to all personal data collected and processed in connection with your use of the fellbet Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and any other engagement with our services.

This Policy applies to all persons who access or use the fellbet Platform from the Philippines or who are subject to Philippine data protection law. It also covers data collected from prospective players who visit the Platform without completing registration, to the extent that such data constitutes personal information under applicable law.

This Policy does not govern the data practices of third-party game providers, payment processors, or other external services that you may interact with in connection with the Platform. Those third parties maintain their own privacy policies, which we encourage you to review. fellbet is not responsible for the data practices of third-party services except to the extent that we share data with them under the terms described in Section 6 of this Policy.

fellbet collects personal data in the following categories. We collect only the data necessary for the specific purposes identified in this Policy and do not retain data beyond the periods specified in Section 7.

• Account Registration Data: Philippine mobile number, chosen password (stored in hashed form only — we cannot read your password), date of birth (to verify age eligibility), and any referral code used.
• Identity Verification Data (KYC): Where required by our regulatory obligations or to process withdrawal requests above certain thresholds, we may request a government-issued Philippine identification document (e.g., PhilSys ID, UMID, Passport, Driver's Licence), a selfie or proof-of-life image, and proof of address. These documents are processed and stored with enhanced security controls.
• Financial Data: GCash account number or registered GCash mobile number, PayMaya account details, BDO, BPI, or Metrobank account name and number (last four digits only for bank accounts), and transaction records including deposit amounts, withdrawal amounts, dates, and reference numbers. Full payment card details are never stored on fellbet servers.
• Gameplay Data: Game session records, wager amounts, game outcomes, session durations, and cumulative win/loss history. This data is used for regulatory compliance, responsible gaming monitoring, and fraud detection.
• Technical & Device Data: IP address, device type and model, operating system, browser type and version, screen resolution, session timestamps, and cookie identifiers. This data is collected automatically when you access the Platform.
• Communications Data: The content and metadata of any messages you send to our customer support team via email or any in-platform support channel, including the date, time, and subject of those communications.
• Responsible Gaming Data: Any deposit limits, cool-off requests, or self-exclusion requests you make through your Account settings, together with the dates on which those requests were made and applied.

fellbet collects personal data through the following means:

• Directly from you: When you complete account registration, submit identity verification documents, initiate a deposit or withdrawal, contact customer support, set responsible gaming limits, or otherwise interact with any function of the Platform that requires you to input information.
• Automatically: When you access the Platform, our servers and analytics systems automatically collect technical and device data as described in Section 2. This collection occurs through server logs, cookies, and similar tracking technologies as described in Section 9.
• From payment processors: We receive transaction confirmation data and, in some cases, basic account verification data from GCash, PayMaya, and banking partners when you make a deposit or request a withdrawal. We do not receive full financial account credentials from these providers.
• From regulatory sources: We may receive information about self-excluded players or players subject to regulatory restrictions from PAGCOR or other relevant Philippine regulatory bodies, to the extent that such sharing is required or permitted by applicable law.
• From third parties with your consent: If you use a social login or referral feature where offered, we may receive basic profile data from the relevant platform with your explicit consent.

fellbet uses your personal data for the following purposes:

• Account creation and management: To register your Account, authenticate your identity at login, and manage your Account settings and preferences.
• Payment processing: To process deposits into and withdrawals from your Account Balance in Philippine Peso, to verify payment method ownership, and to maintain accurate financial records.
• Age and identity verification: To confirm that you are 21 years of age or older in compliance with PAGCOR requirements, and to verify your identity for KYC purposes where required.
• Platform operation and game delivery: To deliver the games and services you request, to maintain your game history and Balance, and to ensure the Platform functions correctly for your device and browser.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming compliance: To monitor gameplay patterns for signs of problem gambling, to apply and enforce the deposit limits and self-exclusion requests you set, and to fulfil our responsible gaming obligations under the PAGCOR framework.
• Regulatory compliance: To meet our obligations to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and any other regulatory body with lawful authority over our operations.
• Customer support: To respond to your queries, investigate complaints, and resolve disputes.
• Marketing communications: To send you information about bonuses, promotions, and Platform updates where you have provided consent or where we have a legitimate interest, and subject to your right to opt out at any time.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the design, performance, and content of the Platform.

Under the Data Privacy Act of 2012 and its Implementing Rules, processing of personal data must be grounded in a recognised legal basis. The legal bases on which fellbet relies for the processing activities described in this Policy are as follows:

• Consent: Where you have freely given, specific, informed, and unambiguous consent to the processing, such as when you register an Account, accept cookies, or opt in to marketing communications.
• Fulfilment of a contract: Where processing is necessary to perform the agreement between you and fellbet — including providing gaming services, processing payments, and maintaining your Account.
• Compliance with a legal obligation: Where processing is required to meet fellbet's obligations under Philippine law, including PAGCOR regulations, Anti-Money Laundering Act requirements, tax obligations, and the Data Privacy Act itself.
• Legitimate interests: Where processing is necessary for the legitimate interests of fellbet or third parties, provided those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security, and analytics for service improvement.

fellbet does not sell your personal data to any third party. We share personal data only in the following circumstances and only to the extent required for the stated purpose:

• Payment Processors (GCash, PayMaya, BDO, BPI, Metrobank, 7-Eleven): We share the minimum payment information necessary to process your deposit or withdrawal. These processors are subject to their own regulatory obligations under Philippine financial law and maintain independent data security programmes.
• Game Providers: To deliver the games available on the Platform, certain technical session data (including your Player ID, wager amounts, and game results) is shared with our licensed game providers. These providers do not receive your name, mobile number, or payment details.
• Regulatory Authorities: We are required by law to share information with PAGCOR, the Anti-Money Laundering Council, the National Privacy Commission, and other competent regulatory or law enforcement authorities upon lawful demand. We do not make such disclosures voluntarily beyond what is legally required.
• Identity Verification Providers: Where we use third-party KYC services to verify the authenticity of identity documents you submit, limited document data is shared with those providers under strict data processing agreements.
• Professional Advisors: Our legal counsel, auditors, and other professional advisors may access your data on a strictly need-to-know basis and are bound by confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of fellbet's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections and advance notification to affected players.

fellbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your Account while it is active, and to comply with our legal, regulatory, and audit obligations. The following general retention periods apply:

• Active Account data: Retained for the duration of your Account's existence, plus a minimum of five (5) years following Account closure, to meet our obligations under the Anti-Money Laundering Act and PAGCOR record-keeping requirements.
• Financial transaction records: Retained for a minimum of ten (10) years from the date of each transaction in accordance with applicable Philippine financial record-keeping requirements.
• Identity verification (KYC) documents: Retained for a minimum of five (5) years following Account closure or the completion of the most recent KYC review, whichever is later.
• Customer support communications: Retained for a minimum of three (3) years from the date of the last communication, or longer where the communication relates to an unresolved dispute or regulatory inquiry.
• Marketing consent records: Retained for as long as you remain an active marketing contact, plus two (2) years following any opt-out request, to demonstrate compliance with consent requirements.
• Technical and device logs: Typically retained for a period of twelve (12) months for fraud detection and security purposes, unless a specific incident investigation requires longer retention.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

fellbet applies appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, destruction, or accidental loss. Our security programme includes, without limitation:

• Encryption in transit: All data transmitted between your device and the fellbet Platform is protected using TLS (Transport Layer Security) encryption. Connections over unencrypted HTTP are redirected to HTTPS automatically.
• Encryption at rest: Sensitive personal data, including identity verification documents and financial records, is encrypted at rest using AES-256 or equivalent standard encryption.
• Password security: Passwords are never stored in plain text. We use a one-way cryptographic hashing algorithm with unique salts for each password, meaning that fellbet personnel cannot read or recover your password.
• Access controls: Access to personal data is restricted to authorised personnel with a legitimate need to access it, and is governed by role-based access control policies. All access is logged.
• Two-factor authentication: Account login and sensitive account changes require OTP verification via your registered Philippine mobile number.
• Penetration testing and vulnerability management: The Platform undergoes regular security assessments by qualified security professionals. Critical vulnerabilities are remediated within defined response timelines.
• Personnel training: Staff with access to personal data receive regular training on data protection obligations and security best practices.

The fellbet Platform uses cookies and similar tracking technologies to operate correctly, to recognise returning users, and to gather aggregate analytics data about Platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during a session, and cookies that remember your language and display preferences. These cookies cannot be disabled without preventing core Platform functions from working.
• Performance & Analytics Cookies: Used to collect aggregate, anonymised data about how users interact with the Platform — which pages are most visited, how long sessions last, and where users encounter errors. This data helps us improve the Platform experience.
• Functional Cookies: Used to remember choices you make, such as game filter preferences and notification settings, so that you do not need to re-enter these preferences each visit.

fellbet does not use third-party advertising cookies or tracking pixels that link your Platform activity to third-party advertising networks. Your gameplay and account activity data is not used to serve targeted advertising on other websites or apps.

Strictly necessary cookies are applied automatically. You can manage performance and functional cookies through your browser settings. Note that disabling cookies may affect the functionality of certain Platform features.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data processed by fellbet. To exercise any of these rights, please contact our Data Protection Officer as described in Section 14. We will respond to all valid requests within thirty (30) days, or within such shorter period as may be required by applicable regulations.

The fellbet Platform is strictly intended for adults aged 21 years and above in accordance with PAGCOR regulations governing casino-style gambling in the Philippines. We do not knowingly collect personal data from any person under 21 years of age.

If we discover or are notified that an Account has been registered by a person under 21 years of age, we will immediately suspend that Account, void any wagers placed and any winnings generated, and delete all personal data associated with that Account as quickly as our regulatory obligations permit. Any real-money deposits made to such an Account will be returned to the original payment method following identity verification.

If you are the parent or guardian of a person under 21 who has registered an Account on fellbet without your knowledge or consent, please contact our Data Protection Officer immediately. We take underage gambling seriously and will act promptly on any credible report.

The fellbet Platform may contain links to third-party websites or integrate third-party services (such as game providers or payment processors) whose privacy practices differ from ours. This Privacy Policy applies only to data processed by fellbet in connection with the Platform. When you leave the fellbet Platform or interact with a third-party service embedded within it, the privacy policy and data practices of that third party apply to any data you share with them.

fellbet is not responsible for the privacy practices or content of any third-party website or service. We encourage you to review the privacy policies of any third-party services you use in connection with the Platform, particularly your GCash or PayMaya e-wallet provider and any bank you use for transactions.

fellbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or Platform features. When we make material changes — meaning changes that substantially affect how we process your personal data or your rights under this Policy — we will notify you by posting a prominent notice on the Platform and, where practicable, by sending a notification to your registered mobile number, at least seven (7) days before the changes take effect.

Minor amendments — including typographical corrections and clarifications that do not change the substance of the Policy — may take effect upon publication without advance notice. The "Last Updated" date at the top of this Policy reflects the most recent revision.

Your continued use of the fellbet Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with the changes, you may close your Account by contacting our support team before the effective date.

If you have any questions, concerns, or complaints about this Privacy Policy or about how fellbet handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer using the details below. All communications should be in writing and sent via email for record-keeping purposes.

• Data Protection Officer, fellbet
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: Monday to Sunday, 8:00 AM – 12:00 MN (Philippine Standard Time, UTC+8)
• Response Timeframe: We aim to acknowledge all privacy-related requests within 72 hours and to provide a substantive response within 30 days.

If you are not satisfied with our response to your data privacy concern, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for administering and enforcing the Data Privacy Act of 2012.